If you received an e-mail saying your e-mail address was changed, or in case your email address isn’t identified while signing in, follow the instructions that apply below.
I received an e-mail announcing that my e-mail deal with changed into modified
If you acquired an electronic mail from Netflix stating that your e-mail deal with changed into modified and you probably did now no longer request the change, netflix please touch us.
I’m getting a ‘Sorry, we can not discover an account with this e-mail deal with’ mistakess while looking to sign up
If you notice this mistake while looking to sign up with an present account:
Sorry, we can not discover an account with this e-mail deal with. Please attempt once more or create a brand new account.
Follow these steps and to make sure you are the usage of the perfect e-mail address to sign up:
Select I do not bear in mind my e-mail or phone.
If you do now no longer see this option, recovery with the aid of using billing records isn’t to be had on your region.
Enter the first and last name at the account, in addition to the credit score or debit card number on file.
Select Find Account.
If you’re billed thru a 3rd celebration or have a Netflix-included package:
Please seek our Help Center with the call of the 1/3 celebration or provider provider, then choose the associated billing article and talk to the section “I’m having problem signing in to Netflix.”
If you’re still not able to sign up after trying the steps, please touch us for assistance.
Additional suggestions to maintain your account secure
We take account protection critically at Netflix. See our hints for additonal measures you may take to assist maintain your Netflix account secure.